OHVORA
Website Terms and Conditions
Clear expectations for using the Ohvora website and online services
Effective date
28 July 2026
Business
Ohvora | ABN 78 230 902 857
These Terms and Conditions explain the rules that apply when you visit https://ohvora.com.au, submit an enquiry, book a consultation or use any public online feature provided by Ohvora.
Ohvora is a registered Australian business name operated by Leigh James Henry (ABN 78 230 902 857). In these Terms, “Ohvora”, “we”, “us” and “our” refer to that business, and “you” refers to the person or organisation using the Website.
These Terms govern the Website. Paid services, implementations and ongoing support are also governed by the proposal, service agreement or other written terms accepted for that engagement. If there is an inconsistency, the signed service agreement applies to that service to the extent of the inconsistency.
1. Acceptance and eligibility
By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.
You must be at least 18 years old and have legal capacity to use the Website. If you use it on behalf of a business or other organisation, you confirm that you are authorised to act for that organisation.
2. What Ohvora provides
Ohvora helps businesses work smarter through intelligent business systems. Depending on the engagement, services may include lead capture and follow-up, appointment and enquiry workflows, customer support automation, messaging, voice or conversational systems, CRM integration, reporting, and related advisory, configuration and support services.
Website content is general information only. A Website description is not a binding quote, guarantee or complete statement of service scope. The agreed scope, fees, timing, responsibilities and deliverables for paid work will be set out in the relevant proposal or service agreement.
3. Your information and account security
You agree to provide information that is accurate, current and complete when making an enquiry, booking a consultation or using an account. If an account or login is provided, you are responsible for keeping access details confidential and notifying us promptly if you suspect unauthorised use.
4. Acceptable use
You must not use the Website or any Ohvora online service to:
· break any law or infringe another person’s rights, including privacy, intellectual property or confidentiality rights;
· send spam, unsolicited commercial messages, deceptive communications or unlawful telemarketing;
· upload malware, harmful code or material that could damage, disrupt or compromise a system;
· attempt to gain unauthorised access, bypass security, scrape protected content or interfere with normal operation;
· reverse-engineer or extract protected system logic, prompts, workflows, configurations or software, except where the law permits; or
· submit information that you are not authorised to collect, use or disclose.
You remain responsible for your business communications, legal notices, marketing consents, customer promises and the lawful handling of information submitted through systems operated for you.
5. Intelligent systems and automated outputs
Ohvora’s systems are designed to support people and improve business processes, not replace professional judgment. Automated or AI-assisted outputs can be incomplete, inaccurate or unsuitable for a particular situation.
Unless a written service agreement states otherwise:
· you must review and approve material settings, knowledge content, customer-facing statements and escalation rules before launch;
· you must maintain reasonable human oversight and check important outputs before relying on them;
· you must not use an Ohvora system as a substitute for legal, medical, financial, accounting or other regulated professional advice;
· results may depend on your data, instructions, offer, staff response, third-party systems, customer behaviour and market conditions; and
· Ohvora does not guarantee a particular number of leads, bookings, conversions, revenue, savings or other commercial outcome.
6. Privacy, end-user transparency and data
Our handling of personal information is described in the Ohvora Privacy Policy. If a system is deployed for your business, you are responsible for giving end users appropriate notice about automated interactions, recordings and data collection, and for obtaining any consent required by law.
Each party must handle personal information lawfully and take reasonable steps to protect it. Ownership, access, retention, export and deletion arrangements for service data may also be addressed in the relevant service agreement.
7. Intellectual property
The Website and its content, including Ohvora’s branding, text, graphics, designs, software, frameworks, system architecture, workflow logic, prompts, templates and configurations, are owned by or licensed to Ohvora and are protected by applicable intellectual property laws.
You may view and use Website content for your own internal evaluation of Ohvora’s services. You must not reproduce, publish, distribute, sell, adapt, reverse-engineer or commercially exploit protected content without our prior written permission, except where permitted by law.
Any rights in client-specific materials, deliverables or licences will be set out in the relevant service agreement. You retain ownership of materials and information you provide, subject to the permissions reasonably required for Ohvora to deliver the agreed services.
8. Third-party services and links
The Website and Ohvora services may use or link to third-party platforms such as cloud, CRM, communications, calendar, payment or AI-processing providers. Third-party services have their own terms, privacy practices, security controls and availability. Ohvora does not control third-party websites and is not responsible for their content.
Where a third-party service is required for a client implementation, responsibilities, fees and dependencies may be set out in the service agreement. We will take reasonable care in selecting and configuring providers within the agreed scope.
9. Availability and changes
We aim to keep the Website and supported systems available and useful, but cannot promise uninterrupted, secure or error-free operation. Maintenance, internet failures, cyber incidents and third-party outages may cause disruption.
We may change, suspend or withdraw Website content or functionality when reasonably necessary. Service-level commitments, if any, apply only where stated in a written service agreement.
10. Fees and paid services
Website browsing and general enquiries do not create an obligation to purchase. Fees, payment dates, recurring charges, taxes, suspension rights, cancellation and refunds for paid services are governed by the accepted proposal or service agreement.
We may suspend a paid service for overdue amounts where the relevant agreement permits it and after any notice required by that agreement or law.
11. Consumer rights
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
Where those guarantees apply, services must be provided with due care and skill, be reasonably fit for an agreed purpose, and be supplied within a reasonable time where no time is agreed. Your available remedies depend on the circumstances and applicable law.
12. Disclaimers and liability
To the maximum extent permitted by law, Website content is provided on an “as available” basis for general information. You are responsible for deciding whether information or an automated output is suitable for your circumstances.
To the maximum extent permitted by law, Ohvora is not liable for indirect, special or consequential loss arising from use of the Website, including loss of opportunity, profit, revenue, goodwill or data. This limitation does not apply to liability that cannot be excluded or limited by law.
Any limitation of liability for paid services is governed by the relevant service agreement and is subject to non-excludable rights under law.
13. Indemnity
To the extent permitted by law, you agree to indemnify Ohvora against third-party claims, losses and reasonable costs arising from your unlawful use of the Website, your breach of these Terms, or information or instructions you provide without authority. This indemnity is reduced to the extent that Ohvora caused or contributed to the relevant loss.
14. Suspension and termination
We may restrict or suspend Website access where reasonably necessary to protect users, systems or legal rights, or where you materially breach these Terms. Termination of a paid service is governed by the relevant service agreement.
Provisions that by their nature should continue after termination, including intellectual property, liability and governing-law provisions, will continue.
15. Changes to these Terms
We may update these Terms to reflect changes to the Website, our practices or applicable law. The current version and effective date will be posted on the Website. Changes do not retrospectively alter an existing signed service agreement unless agreed in writing or required by law.
16. Governing law
These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.
17. General
If part of these Terms is invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions will continue. A failure to enforce a provision is not a waiver. These Terms do not create a partnership, employment, agency or joint venture relationship.
Contact Ohvora
Business: Ohvora, operated by Leigh James Henry (ABN 78 230 902 857)
Website: https://ohvora.com.au
Email: [email protected]